Responsible Gambling: Gambling Help Online on 1800 858 858
Gambling is entertainment, and it costs money
Every game in our lobby is built to return less than it takes, across enough spins, and no strategy changes that. Treating the money you deposit as the price of an evening rather than as an investment is the single most protective habit a player can form. Set the amount before you open the cashier, not after a losing hour, and stop when it is gone.
The signs that play has stopped being entertainment are consistent and worth knowing. Chasing losses with larger stakes, borrowing to deposit, hiding the extent of play from people close to you, gambling to escape low mood, and finding that sessions run longer than intended are all recognised markers. None of them is a moral failing, and all of them are reasons to use the tools below today rather than next month.
The tools in your account
Every control lives in the account panel and takes effect immediately, without a support conversation and without a waiting period on the way in. Tightening a limit applies at once; loosening one takes effect only after a cooling-off delay, which is deliberate.
- Deposit limits — daily, weekly or monthly caps on what can enter the account
- Loss limits — a ceiling on net losses across a chosen period
- Session reminders — an on-screen prompt after a length of play you choose
- Time-out — a short break of 24 hours to six weeks, after which the account reopens
- Self-exclusion — a fixed term during which no support agent can restore access
Self-exclusion is absolute for the term you select. We will not shorten it, reverse it or make an exception for a deposit you regret, and any attempt to open a second account during the exclusion period is closed at verification with the balance returned. Marketing stops as well, on every channel, from the moment the exclusion begins. If you need a break rather than an ending, the time-out tool exists for exactly that.
Where to get help in Australia
Australia has a genuine national service, and it is free, confidential and staffed around the clock. Gambling Help Online can be reached on 1800 858 858 from anywhere in the country, and it offers telephone counselling, web chat and referral to face-to-face support in every state and territory. There is no need to have a diagnosis, a plan or a particular story ready before you call.
- Gambling Help Online — 1800 858 858, twenty-four hours a day, across Australia
- Lifeline — 13 11 14, for crisis support when gambling losses affect your safety
- Gambling Therapy — free online support in multiple languages
- BeGambleAware — self-assessment tools and practical guidance
- Gamblers Anonymous — peer meetings, online and in person
Families and partners carry much of the weight of problem gambling and are often the last to ask for anything. Gambling Help Online counsels affected family members as readily as players, and financial counselling through the National Debt Helpline on 1800 007 007 is free. Blocking software such as Gamban and bank-level gambling blocks offered by most Australian banks will close off access far more effectively than willpower alone.
Protecting people under eighteen
Nobody under eighteen may hold an account here, and we verify age with documents before any money leaves the cashier. Shared devices are the common route by which minors reach gambling content, and a password saved in a family browser is a genuine risk rather than a theoretical one. Sign out of the account on any device other people use, and consider filtering software if children live in the house.
If you believe an account has been opened by someone under age, contact our support team and it will be closed with the balance returned to source. The homepage carries our licensing and age policy in full. We would rather lose an account than hold one that should never have existed.