Terms and Conditions: The Rules Behind Your Account and Bonuses

What this page is

This is a plain-language summary of the conditions that apply to your account, written so that the important parts are readable without a legal training. It is not a replacement for the full terms and conditions in your account panel, which are the version that binds both of us and which prevail wherever the two differ. Terms change over time, and the copy inside the account is always the current one.

Your account

One person may hold one account, opened in their own legal name, funded by payment methods registered to that same name. Anyone opening an account must be at least eighteen years old and must not be resident in a jurisdiction we are prohibited from serving. Duplicate accounts are closed at verification and any bonus balance attached to them is voided, though funds you deposited yourself are returned.

Bonuses and wagering

Deposit bonuses are optional and are selected at the cashier before a deposit is credited. Bonus funds carry a 50x wagering requirement calculated on the bonus amount, pokies contribute at full weight, and table, live-dealer and video poker games contribute little or nothing. Requesting a withdrawal while wagering remains outstanding forfeits the bonus and any winnings derived from it; the cash portion of the balance is unaffected.

Bonus conversion on the welcome package is capped, and the sign-up free spins carry a maximum cash-out of AU$200 regardless of what they win. Maximum stake limits apply while a bonus is active, and exceeding them can void the bonus. Offers are single-use per account and per household unless the offer text says otherwise, and loyalty codes are bound to the account they were issued to. Verify the exact figures in your account panel before opting in, since promotional terms are revised from time to time.

Deposits, withdrawals and verification

Minimum deposit is AU$10 on most methods and AU$20 by bank transfer. Minimum withdrawal is AU$20, and payouts are limited to AU$10,000 per week across the account. We charge no fee for processing a withdrawal; blockchain network charges, bank intermediary fees and currency conversion applied by a card issuer are outside our control and are borne by you.

Withdrawals are reviewed before processing, typically within about 24 hours, and are paid only to a method registered in the account holder's name. PayID and Neosurf accept deposits but cannot receive payouts, so a bank account, card or e-wallet must be nominated. Identity verification requires photographic identification and a proof of address dated within the previous three months.

Fair play, closure and disputes

Collusion, the use of automated software, exploitation of a software fault, and any attempt to manipulate a bonus mechanic will result in closure and forfeiture of bonus balances. We may suspend an account while investigating suspected fraud, money laundering or under-age play, and we may close any account with notice at our discretion, returning the cleared cash balance.

Games are supplied by licensed studios whose random number generators are certified independently, and the outcome of any round is determined by the game server rather than by the site. Where a display error shows a result the server did not record, the server record stands. Complaints go first to live chat, then in writing to our support team, and finally to the Curaçao licensor, whose decision is binding. Return to the homepage for the overview of how the casino operates.